Template — review with a lawyer before launch. Remove this notice once reviewed and decide the [BRACKETED] items.

Refund & Cancellation Policy

Last updated: October 2026

Drafts and the watermarked preview are free, so you can check a plan before you pay. This page is about point packs and the Sifa subscription.

Point packs

Packs are one-time payments. Points never expire, so there is no reason to use them in a hurry.

Unused packs: [REFUND WINDOW, e.g. within 14 days of purchase, if no point from the pack has been used] email us and we refund the pack in full.
Used points: points spent on an export are not refunded, because the export has been delivered. Edits and new exports of that plan stay free.
If an authority asks for changes: [OPTIONAL PROMISE, e.g. "If the fire department or health office asks for changes to a plan made with EvacMaker, we refund the export" — only publish if the owner commits to it.]

Consumers in the EU have a 14-day right of withdrawal. For digital content it ends early only if you expressly agree to immediate delivery and confirm that you lose the right (§ 356 (5) BGB). At checkout you agree that the right ends once you use points for an export, so unused points can be withdrawn within 14 days. Details and the model form: Widerrufsbelehrung.

Sifa subscription

You can cancel from Settings → Billing whenever you like. Cancelling stops the next renewal. You keep unlimited exports until the end of the month you've already paid for. You get an email confirming the cancellation.

Subscription fees are paid in advance and are generally non-refundable, except where the law or our payment partner's policy says otherwise.

Mistakes

Charged twice, or charged for something you didn't mean to buy? Email support@evacmaker.com within 7 days of the charge from the email on your account. We review every request and reply within one business day.

Who processes your payment

Payments are handled by Waffo, our Merchant of Record. Waffo is the seller of record for your purchase, sends your receipts, and returns any approved refund to your original payment method. Refunds usually arrive within 5–10 business days, depending on your bank. If a payment is refunded, the points from it are removed from your account.